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3 or more seamen can complain about food and water.
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If the seamen are dissatisfied with the action taken by the master or he fails to take any action, they may state their dissatisfaction to him and may complain to the director. |
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Master shall make adequate arrangements to enable the seamen to complain, as soon as the route of the ship permits. |
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The director shall investigate the complaint. |
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He may examine provision and water. |
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If master fails to arrange to complain to director without reasonable cause
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If, after complains and investigation, the investigate person notify the master in writing that any provision or water are unfit to use
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A seaman may complain to master
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Master is to investigate and take action about the complaint. |
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If seaman is dissatisfied
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He may state his dissatisfaction and may complain to the director.
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Master is to make adequate arrangements to enable seaman to do so as soon as the service of the ship permits. |
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If he fails to do so without reasonable cause,
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Note down the complaints in official log book. |
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Make statement of fact of each crew members with their signature. |
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Elect a committee, members consisting of a crew from each department. |
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Investigate all the allegations with the committee members. |
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Make known the outcome of the investigation via an emergency gathering meeting. |
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Rectify the problems as soon as possible, giving the completion date for the next follow up. |
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Keep notes of all the proceedings, investigations, with proofs and photographs. |
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Inform the office about the outcome. |
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If the crews are not satisfied with the actions taken, inform the office. |
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If the crews want to complain to the director, inform office and arrange so in the next suitable opportunity. |
